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* What is this outdoor zapper’s size/dimension and how much does it weight
- size/dimension: 10 x 10 x 14 inch and 6.17 lb
* What is the package’s size/dimension and how much does it weigh?
- package size/dimension: 16 x 11 x 11 inch and 7.5 lb including product package and shipping packaging.
* is the bug zapper waterproof or does it work in the water/rainy weather?
- we make this zapper with waterproof material and special for electronic component parts. However, we do not suggest leaving the bug zapper on a rainy day because it could pose a danger in different situations. We do not recommend using it underwater as it is also a dangerous situation to place it in.
* how long is the power cable and which standard is it?
- the cord is 5.5 ft/65 in, and a regular standard plug is AC 120V/60HZ, 32W
* is this outdoor insect killer lantern safe for people when it is connected and using power?
- Yes. Firstly, this insect lantern had been approved UL, (UL No. Is E344797), which the customer can locate in UL Database. Secondly, the strict mesh design is meant to keep any body parts (children and adults included) away from slipping into the zapper.
* How do you clear out the insect remains and keep the zapper clean
- there’s a holder on the bottom that requires unscrewing two screws to detach it from the body; it includes a free accessory brush to clean up the zapper.
* if the bulb is broken or stops working, what should I do? where can I buy the bulb?
- the bulb is an important part of the insect killer zapper; we do not sell it, but we provide a limited 3-year warranty for the bulb; if the bulb has a problem, we can offer help to the customer to replace the bulb with a new one. Usually, this heavy-duty bulb can last up to 3-5 years.
the newest and complete video to learn how to change the bulb for this outdoor zapper(very easy processing)
https://www.youtube.com/watch?v=kEti2NuHlyE
https://www.youtube.com/watch?v=B_fvYMj_xrg
All Domestic United States orders include Free Standard Shipping, excluding Alaska and Hawaii.
We do not currently ship internationally.
All products will ship via UPS. We do not accept P.O.Box as the delivery address. Your orders will ship from our U.S. Warehouse within 24-48 hours* of your payment clearing. We only ship Monday through Friday.
Any in-stock orders placed Friday through Sunday will ship the following Monday or Tuesday.
* Due to Unusually High Volumes Shipping times may be longer than usual but we are working very hard to ensure all orders are shipped as quickly as possible.
Returns
If the customer is unhappy with a product, we will be happy to exchange it for another item.
Products can be returned for free within 90 days.
Return postage, packaging and other costs shall be paid by the customer.
To complete your return, we require a receipt or proof of purchase.
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Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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